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- Create a new thread in that resource's forum category.
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This is a community-supported site, which means that support is given at the discretion of others in the community and you are not guaranteed a response.
Most free plugins are maintained and supported voluntarily without compensation. Do not expect instant support or free support for open-source resources. Because plugins are open-source, any developer can review the code and potentially answer questions, however that does not mean that every developer is familiar with every plugin.
It can take considerable effort for a developer familiarize themselves with a particular plugin that they did not write. If you want better support from developers, consider donating to them.