I also had this problem just now, the server simply freezes and processing becomes high and about 50 seconds later it goes back to normal, kicking everyone with several tick messages, auth among others and one of them (Heartbeat timed out), it probably has something to do with it. with the Christmas events because my server was normal since the forced wipe, I didn't make any changes to it.

V01D

I also had this problem just now, the server simply freezes and processing becomes high and about 50 seconds later it goes back to normal, kicking everyone with several tick messages, auth among others and one of them (Heartbeat timed out), it probably has something to do with it. with the Christmas events because my server was normal since the forced wipe, I didn't make any changes to it.

The christmas events have been running on my server since the beginning of December and I've had no issues until recently. It's very unlikely the christmas event has anything to do with it. Also, I tried to contact EAC directly about this, and it seems they're sick of trying to answer questions they don't have answers to, so they just stopped taking support tickets. They provide no additional contact information, have nothing in their knowledge base articles and troubleshooting material regarding the EAC Heartbeat timeout. They basically send you in circles chasing your tail being tossed between EAC and Facepunch. Even if facepunch did listen, it's still an EAC problem. Extensive research into the issue has returned nothing of value. Not sure how to proceed other than more testing. Here's a link to the EAC Tech Support page, see for yourself:

https://www.easy.ac/en-us/support/game/contact/tech/

But I don't think it's an error in the EAC, the EAC only responds to the freeze that the server has. The error is similar when you run server on Windows and try to copy a line of text from the server and forget to remove it and it gives a tick error. Maybe it could even be an error in Oxido, you and I run several plugins so maybe it's related.

Unless someone vanilla is also having a problem.

In any case, we have already ruled out data center issues as we are in different data centers and countries.

V01D

But I don't think it's an error in the EAC, the EAC only responds to the freeze that the server has. The error is similar when you run server on Windows and try to copy a line of text from the server and forget to remove it and it gives a tick error. Maybe it could even be an error in Oxido, you and I run several plugins so maybe it's related.

Unless someone vanilla is also having a problem.

In any case, we have already ruled out data center issues as we are in different data centers and countries.

I asked ChatGPT what an EAC Heartbeat timeout was. It had this to say:

An EAC (Easy Anti-Cheat) Heartbeat timeout refers to a mechanism used by Easy Anti-Cheat to ensure that the game client is communicating properly with the server. The "heartbeat" is like a signal sent by the client to the server at regular intervals to confirm that everything is running smoothly. If the server doesn't receive these signals within a specified timeframe (timeout), it might assume there's an issue, like a connection problem or potential cheating.

In simpler terms, it's a way to keep tabs on the game's integrity and player connections. If there's a prolonged lack of communication, it could lead to actions like disconnecting the player from the server or taking other measures to maintain fair play. It's a part of the anti-cheat system to ensure everyone's on a level playing field.

Correct, but if the server freezes this problem happens the same, at least for me when this happened the server was frozen all the time and the messages come seconds after it unfreezes.

V01D

Correct, but if the server freezes this problem happens the same, at least for me when this happened the server was frozen all the time and the messages come seconds after it unfreezes.

You can try to check the most recently installed plugin, open the cs file in an editor, and see if there's any functions being called in OnUserConnected or OnPlayerConnected that are heavy workloads causing server backlog. If found, try disabling the plugin. I've advised my players of the problem and recommended they update their clients. The server is now backup and running with no issues. I'll update again here if things change.