Raid bases are despawning while active

Players are initiating a raid at a raid base but the bases continue to despawn even though the "Minutes Until Despawn After Inactive Resets When Damaged" is set to true. Am I making a mistake or is this a bug?

      "Minutes Until Despawn After Looting (min: 1)": 20,
      "Minutes Until Despawn After Inactive (0 = disabled)": 90,
      "Minutes Until Despawn After Inactive Resets When Damaged": true,​

there isn't much information to off of here. there are many factors that play into this and thus the entire config should be provided, along with a profile known to have this issue