heres the configs

{
"absoluteTimeScale": {},
"activity": [
"input",
"loot",
"respawn",
"chat",
"wakeup"
],
"afkMinutes": 5,
"clanFirstOffline": false,
"clanShare": false,
"cooldownMinutes": 10,
"damageScale": {
"1": 0.2,
"12": 0.8,
"3": 0.35,
"48": 1,
"6": 0.5,
"72": 2
},
"interimDamage": 0.0,
"minMembers": 1,
"playSound": false,
"prefabs": [
"door.hinged",
"door.double.hinged",
"window.bars",
"floor.ladder.hatch",
"floor.frame",
"wall.frame",
"shutter",
"wall.external",
"gates.external",
"box",
"locker"
],
"serverTimeOffset": 0,
"showMessage": true,
"sound": "assets/prefabs/weapon mods/silencers/effects/silencer_attach.fx.prefab",
"VERSION": "0.4.2"
}

If I use /ao command players are online, but they are sleeping. In fact if I try to raid them base have vanilla damage

Can you explain a little more is this a solo player

was The mod loaded before they went offline?

how long after they log are you testing it? 

sorry for the late answer,
1) yes is a solo player, but not only one, more players solo have same issue, for example now I see one player with last connection on 10 p.m. and now at 2 am is still online, I check by hit his base and with 'ao' command.
2) Yes it is.
3) I answered upper :)

Thanks for your reply

Merged post

new information, at 2 p.m. ( after 4 hours players logged out ) ao command say me he was online, now at 2:21 p.m. say me is offline and the protection is 100%, I don't know why this is happening, same thing happened when I opened ticket.

So you are saying the player is sleeping while online connected rather then logging off?

I suspect a sleeping connected players is being treated as "online" if they disconnect or wake up and go afk they should be protected.