it's not working. Any ideas? they get no notification.
my config:
{
"Closed Sign": "[#262626][[#red]CLOSED[/#]][/#]",
"Notify About Closing": true,
"Notify About New Tickets": true,
"Notify About Replies": true,
"Notify About Wipes": true,
"Open Sign": "[#262626][[#C4FF00]OPEN[/#]][/#]",
"Slack Channel": "general",
"Title": "[#262626][[#C4FF00]Tickets[/#]][/#]",
"Use Email API": false,
"Use Push API": false,
"Use Slack": false
}