Steam level hidden error on non hidden account

player wants to join ..his steam level is NOT hidden  but server armour will not allow him to join  ..
his screen clearly shows reason for "disconnected:reason you are not alowed to hide your steam level on this server "

config  file says this :
"Auto Kick": { "Alts that have active bans on your servers": true,
"Bans on your network": true,
"Enable Total bans (server + game + vac) kick": false, "Enabled": true,
"Max allowed previous bans": 0,
"Max allowed total bans (server + game + vac)": 0,
"Steam": { "Family share accounts": true,
"Family share accounts that are dirty": true,
"Max allowed Game bans": 0,
"Max allowed VAC bans": 0,
"Min age of VAC ban allowed": 180,
"Min Allowed Steam Level (-1 disables)": 1,
"Private Steam Profiles": true,
"Profiles that do no conform to the Steam64 IDs (Highly recommended)": true,
"When Steam Level Hidden": true },
"Users that have been banned on rusthackreport": true,
"VPN": { "Enabled": true, "Ignore nVidia Cloud Gaming": true } },
"Better Chat: Tag for dirty users": "hmm should we trust him?",
"Broadcast": { "Kicks": true,
"New bans": true,
"Player Reports": true,
"RCON": true,
"When VAC is younger than": 120

Following