I am using a plugin on my server that increases the weapon magazine size. This unfortunately reduces the recoil. Arkan then flags many players with possible recoil violations. This should not have been a problem except for the fact that ServerArmour ignored this config: "Submit Arkan Data": false and submitted the data anyway. Now other admins are banning these players as possible cheats.
How can these players be removed from the server armour database? why does it just ignore this setting?

I'd love to clear some of these, too, as I know there have been some false positivites logged on players' "permanent record".

Thanks for reporting this, will be fixed in the next patch.

@undertow arkans are only valid for 12months. They are not the truth and should never be considered as such. 

Since there is soo much confusion around the probability, this will change in the coming future, to calculate server side, which will include a players hours on record to reflect a more accurate percentage.

As an example, here is my report: https://io.serverarmour.com/profile/76561198007433923

Good to know, and thanks for the info!