Pound Bot slow to respond

People registering on the server takes like 5 min for the bot to send them a message to ask for their pins is that normal?

The API key has been reset.

Any help on this would be appreciated 

It doesn't send them a message to ask for their pin at all. They are supposed to DM the bot with the pin. This is to prevent trolls from spamming pbreg commands to a user.
Yes they do message it but before you need to message it, you should get a message from the bot right ? Because if you just send the bot a message before recieving a message from the bot, the bot doesn't do anything.
Aah you're right. Sorry been a while since I have been able to work on this.

So yeah, it's not normal for it to take 5 minutes to send the auth message. Could be a transient error on discord's end, or on your server's end, or anything in between. How frequently are you seeing this problem? And exactly how many times have you seen it?
Well I just started noticing it when I posted this message actually trying to get  buddy of mine to register his RaidNotifications I will report back if I continue seeing this issue. I can test it with my account, Is there a way to deregister from Raid Notifications, or just simply removing the permission will suffice ?