My players play over 2 hours and do not get the next rank, even doe I set the next rank to 2 hours. Still they are called "Player" in chat.

Admin are not being ignored, even me as an admin I'm called "Player" In chat.

2 problems, please help?

When you say you are called "Player", do you mean that you have the default "[Player]" tag that is automatically given to everyone in the default group? If so, then simply remove the tag name and set it to "" through BetterChat so that it won't affect anyone. As for people not ranking up, I'm currently not having any issues and I can't recognize what issue you are having since I do not have enough information.